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1. Microsoft intune remote assistance windows 10 how to#
2. Microsoft intune remote assistance windows 10 full#
3. Microsoft intune remote assistance windows 10 software#

This present article explains how the Windows Intune administrator can use Microsoft Easy Assist to remotely assist users who are having problems with their PCs.

Microsoft intune remote assistance windows 10 how to#

The previous articles in this series have examined the System Overview, Computers, Updates, Endpoint Protection and Alerts workspaces of the Windows Intune admin console and showed how to perform various PC management tasks using these workspaces.

Microsoft intune remote assistance windows 10 software#

Managing PCs using Windows Intune (Part 6) – Deploy Software.Managing PCs using Windows Intune (Part 4) – Managing Endpoint Protection and Alerts.Managing PCs using Windows Intune (Part 3) – Managing Computers and Updates.Managing PCs using Windows Intune (Part 2) – Preparing Your Environment.Managing PCs using Windows Intune (Part 1) – Introduction.Reporting to identify recurring issues and potentially suspicious activity.If you would like to read the other parts of this article series please go to: Role-based access control (RBAC) and permissions to define who is authorized to support which user or groups of users.Įlevation to allow group admins to use local administrative privileges to troubleshoot a faculty member's or student's device, or elevation if permissions are required.Ĭompliance warnings to help protect the school from security risks, alerts are displayed to the group admin if a device is out of compliance and may introduce a security risk to the school. Once you enable remote help, these are the capabilities it provides:

Microsoft intune remote assistance windows 10 full#

As an administrator, you will need to use the full Microsoft Endpoint Manager admin center experience to enable remote help for your tenant and manage the settings and permissions. This means that if you have one of the licenses mentioned above, remote help will be provided to you at no additional cost. Additional add-on licenses are not required. The capability for remote help will be available to organizations as part of their Microsoft 365 A1 for Devices, Microsoft 365 A1 Legacy, Microsoft 365 Education A3, or Microsoft 365 Education A5 subscriptions in mid-to-end of September. This message is associated with Microsoft 365 Roadmap ID 88504

This secure, cloud-based remote assistance tool includes capabilities to enable group admins to resolve Windows technical issues in real-time with faculty and students using enrolled and unenrolled devices in their school environment.

In mid-to-end of September 2022, we plan to release remote help in Microsoft Endpoint Manager specifically suited for school districts using Microsoft Intune. Updated August 18, 2022: We have updated this message to ensure visibility to impacted organizations. Microsoft are releasing Remote Help for Microsoft Education A1 through A5 customers.